Privacy Policy

Privacy Policy for Abu Dhabi Bus Tours

Introduction

Welcome to https://abu-dhabi-bus-tours.terratrek.net (hereinafter referred to as “Abu Dhabi Bus Tours,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices related to the collection, handling, and protection of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://abu-dhabi-bus-tours.terratrek.net
  2. Any mobile applications or software provided by us
  3. Online services and products we offer
  4. Interactions through emails, phone calls, text messages, and other communication channels

Please note that this policy does not extend to third-party platforms, applications, or services accessible via links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions when:

  1. You sign up and use our applications or services as an authorized user.
  2. You visit our websites linked to this policy.
  3. You subscribe to receive newsletters, promotional emails, phone calls, or texts/SMS messages from us.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: This includes your user name, login ID, and password required for accessing your account on our platforms.
  2. Payment Information: Details related to your payment methods, such as credit/debit card numbers, expiration dates, and CVV codes, are securely stored for processing transactions.
  3. Financial Information: We may collect data about your financial status or transaction history if you choose to provide it during bookings or purchases.
  4. Purchase Information: Details of products or services you have purchased from us, including order numbers and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile phone numbers for delivering targeted content and analytics.
  6. Location Data: Geographic information provided by your device when using our location-based services.
  7. Feedback: Any comments, reviews, or suggestions you share with us to enhance our products and services.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels.
  9. Product Information: Details about the products or services you show interest in or purchase on our website.

We collect this data through various methods, including manual input by users, automated tracking technologies (like cookies), and information provided by third parties.

Cookies

Abu Dhabi Bus Tours uses cookies to enhance user experience and for analytical purposes:

  1. Strictly Necessary Cookies: These ensure the basic functionalities of our website, such as enabling secure log-ins.
  2. Preference Cookies: They remember your preferences and settings to personalize your experience.
  3. Analytics Cookies: Used by us and third-party services to collect anonymous data for improving our services and understanding user behavior.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

  1. Data required for providing services and fulfilling transactions is kept until the service is delivered or the transaction is complete.
  2. Information used for marketing purposes is stored until you opt-out or request its deletion.
  3. We anonymize or delete data when it is no longer needed for the initial purpose collected, ensuring compliance with applicable laws.

Security Measures

We implement robust security measures to safeguard your personal data:

  1. Encryption: All sensitive data transmitted and stored is encrypted using industry-standard protocols.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Our systems have access controls in place, restricting unauthorized personnel from accessing confidential information.

Children’s Privacy

Abu Dhabi Bus Tours does not knowingly collect or solicit personal data from children under the age of 18. If you believe we have collected such information, please contact us at the address provided below, and we will take prompt action to rectify it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access and Rectification: The right to access and request corrections or updates to your personal information.
  2. Erasure and Restriction: The ability to request the deletion of your data or limit its processing.
  3. Data Portability: Receiving a copy of your personal data in a structured format, transferrable to another controller.
  4. Objection and Non-Discrimination: Objecting to the processing of your data and being free from discriminatory actions.
  5. Appeals/Complaints: The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been infringed.

To exercise these rights, please reach out to our privacy team at [email protected] or through written correspondence to the address provided on our website.

Changes to Policy

Abu Dhabi Bus Tours reserves the right to update this Privacy Policy at any time. Any modifications will be posted on our website, and we encourage you to review it periodically for changes.

Contact Information

For any questions related to privacy, data security, or to exercise your rights as outlined in this policy, please contact us: